Here to help. 

 

We understand that the rapidly-evolving COVID-19 situation poses unique challenges for everyone. Our thoughts go out to those who have already been affected. We also understand how important it is for your solar to continue producing power during these times of economic uncertainty, and want you to know how to find us if you need help.

You can reach us on 1300 611 880. 

solar-tech

We’ll look after your solar for you.


To help provide some certainty during these unsure times, we are offering a
Free Telephone Consultation to assess your situation, provide basic troubleshooting advice and answer any questions or concerns you may have.

We can also assist you with:

  • Solar Maintenance + Health & Safety Check
    A technician can perform a health and safety check on your solar which includes a full system diagnosis, a three stage panel clean and a written report to provide peace of mind that your solar is electrically safe and working efficiently to keep your power bills down – to find out more call 1300 611 880.
  • Fault Diagnosis & Repairs
    Solar is reliable, however over time faults or failures can be expected. ServiceTech specialises in solar repairs to get your solar back up and running at the lowest cost possible.

Additional Safety Measures Taken Amidst COVID-19


Whilst working on your essential solar electrical, the following measures have been taken to assist with the containment of COVID-19:

Social Distancing

A minimum distance of 1.5 meters must be maintained between ServiceTech personnel and our customers at all times, which is achieved through the following measures:

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Communication

The electrician will call you to advise of his arrival and will discuss any relevant matters over the phone before commencement – you are advised to remain inside until completion of work. If telephone contact is not possible to advise you of arrival, the electrician will call out verbally whilst maintaining the distance from the entrance. If it is necessary to knock on the door, a sanitised instrument has been set aside to do this and the electrician will immediately back away to a safe minimum distance. Verbal correspondence must be made outside the home in an open air environment wherever possible whilst maintaining the minimum distance at all times. When this is not possible, mobile phones can be used to assist.

Payment Methods

Card/Eftpos Payments – A new contactless mobile PayWay system is used which doesn’t require the physical exchange of a card – the technician can perform the transaction over the phone when the work is done.

Cash/Cheque – If cash or cheque is the only option available, we will ask you to have the funds stored in an envelope or similar container and left in a suitable location before the works have concluded, which will allow the 3 meter rule to be adhered to when collecting. Booking staff will confirm arrangements specific to your situation. We advise you to stay inside your home with the door shut while the payment is collected. 

 

Pets

As an extra precaution we request the restraint or isolation of pets to ensure there is no unnecessary contact with ServiceTech personnel whilst carrying out their duties.

Connection to Water Supply

After the technician disconnects the hose from the external faucet, the handle, faucet and any other surfaces touched will be sanitised.

 

We advise you to stay up to date with the information and latest releases from the Australian Department of Health to ensure we all do everything possible to navigate a safe passage through these unprecedented times.

 

Take Care & Stay Safe!

The team at ServiceTech Solar Repairs & Maintenance